Shipping / Return Policy
Shipping - USA & Canada
Free ground shipping on all domestic orders.*
We ship all orders Monday - Friday within 24-48 hours of receipt of purchase from our Los Angeles warehouse (excluding holidays)*
Orders with overnight shipping will be prioritized and must be placed by 11am PST to ship the same day. Orders placed after 11am PST will ship the next business day; carrier chosen at the discretion of Jacques Marie Mage.
Unexpected and uncontrollable delays- incurred by e.g., weather, holidays etc. will not result in a refund of express shipping cost.*
Orders will be shipped pending item availability and order volume.
Pre-ordered items will ship once they arrive, please visit the item’s product page for the intended ship date.
Upon arrival to the destination country, orders may be subject to duties and taxes billed by the destination country's customs department. The recipient must bear all or any additional charges for customs clearance.
JMM is not responsible and has no control over additional charges or delays due to custom clearance and cannot predict what they may be.*
Orders with overnight shipping will be prioritized and must be placed by 11am PST to ship the same day. Orders placed after 11am PST will ship the next business day; carrier chosen at the discretion of Jacques Marie Mage. Unexpected and uncontrollable delays- incurred by e.g.: weather, holidays etc. will not result in a refund of express shipping cost.*
All JMM packages require an adult signature, once your package has been delivered to the correct address, we cannot be responsible for lost or stolen packages. Please be sure to ship your order to a secure location.
Shipping - International
Free shipping on all international orders. Except for Australia, Austria, Germany, and Belgium.
We ship all orders Monday - Friday within 24-48 hours of receipt of purchase from our Los Angeles warehouse (excluding holidays).*
Orders will be shipped pending item availability and order volume. Pre-ordered items will ship once they arrive, please visit the item’s product page for the intended ship date.
Upon arrival to the destination country, orders may be subject to duties and taxes billed by the destination country's customs department. The recipient must bear all or any additional charges for customs clearance.
JMM is not responsible and has no control over additional charges or delays due to customs clearance, and cannot predict what they may be.*
All JMM packages require an adult signature, once your package has been delivered to the correct address, we cannot be responsible for lost or stolen packages. Please be sure to ship your order to a secure location.
Returns
At Jacques Marie Mage, we are dedicated to providing you with a seamless experience, including swift and secure refunds.
To initiate a return, we ask that you contact us within 7 calendar days of receiving your item. Once initiated, here’s what you can expect:
Efficient Processing:
Your refund will be processed with care and efficiency within 3-5 business days after we receive your product.
Stringent Quality Checks:
Your item will undergo a rigorous quality control process to ensure it meets our highest standards.
Refund Confirmation:
Once your product passes our meticulous inspection and shows no signs of wear, we will promptly initiate your refund. You will receive a dedicated email confirming the refund, sent to the address on file.
Original Payment Method:
Your refund will be credited to the original form of payment used for the purchase, ensuring a straightforward and transparent process.
Allowance for Posting:
Please allow 7-10 days for the refund to reflect in your account. This timeframe is in place to ensure accuracy and security in your transaction.
We appreciate your trust in Jacques Marie Mage, and we look forward to serving you with excellence.
Can I Exchange my Order?
Please contact us at shop@jacquesmariemage.com to exchange an order placed on Jacquesmariemage.com